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Title
Text copied to clipboard!Language Services Manager
Description
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We are looking for a Language Services Manager to lead and coordinate all aspects of language services within our organization. This role is responsible for managing translation, interpretation, localization, and related language support functions to ensure high-quality service delivery to internal and external clients. The Language Services Manager will oversee a team of linguists, project managers, and freelancers, ensuring that projects are completed on time, within budget, and to the highest standards of accuracy and cultural relevance. Key responsibilities include developing and implementing language service strategies, maintaining relationships with clients and vendors, and ensuring compliance with industry standards and regulations. The ideal candidate will have strong leadership skills, a deep understanding of language services, and experience managing complex, multilingual projects. They should be adept at problem-solving, possess excellent communication abilities, and be comfortable working in a fast-paced, multicultural environment. The Language Services Manager will also be responsible for monitoring quality assurance processes, providing training and support to staff, and identifying opportunities for process improvement and innovation. This position requires a high level of organization, attention to detail, and the ability to manage multiple projects simultaneously. Candidates should have a background in linguistics, translation studies, or a related field, and experience with translation management systems and CAT tools is highly desirable. The Language Services Manager will play a crucial role in supporting the organization's global communication needs and ensuring that language services contribute to overall business objectives.
Responsibilities
Text copied to clipboard!- Oversee daily operations of language services department
- Manage and mentor a team of translators, interpreters, and project managers
- Develop and implement language service strategies and workflows
- Ensure timely and accurate delivery of translation and interpretation projects
- Maintain relationships with clients, vendors, and freelancers
- Monitor and enforce quality assurance standards
- Manage budgets, resources, and project timelines
- Identify and implement process improvements
- Provide training and support to language services staff
- Stay updated on industry trends and best practices
- Ensure compliance with relevant regulations and standards
Requirements
Text copied to clipboard!- Bachelor’s degree in linguistics, translation, or related field
- Proven experience in language services management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency with translation management systems and CAT tools
- Ability to manage multiple projects simultaneously
- Strong problem-solving and organizational skills
- Attention to detail and commitment to quality
- Experience working with multicultural teams
- Knowledge of industry standards and regulations
- Fluency in at least one foreign language preferred
Potential interview questions
Text copied to clipboard!- What experience do you have managing language services teams?
- How do you ensure quality in translation and interpretation projects?
- Describe your experience with translation management systems.
- How do you handle tight deadlines and multiple projects?
- What strategies do you use to motivate and support your team?
- Can you provide an example of process improvement you implemented?
- How do you stay updated with industry trends?
- Describe your experience working with clients and vendors.
- What is your approach to budget and resource management?
- How do you handle conflicts within your team?
